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| Facility (On Demand) Requests |
| Organizations want their employees to achieve maximum productivity and to stay focused on the core business strategy. Landlords want to ensure tenant satisfaction to maximize value. Our application enables employees and/or tenants to directly enter facility requests via a secure portal with a configurable workflow engine to compliment your approved processes. Alternatively, requests can be routed through your established help desk (or our 24 X 7 Service Center) for input, dispatch and tracking. |
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| Planned Maintenance |
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| Ensuring assets are well maintained to maximize useful life is easy with our planned maintenance application. Having all requests, both demand and planned, housed in a single database accessible to team members with internet access optimizes productivity and minimizes cost. Our reporting engine and dashboards puts you in control to organize service providers, contracts, equipment, job plans, resource scheduling, and more. |
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| Benefits |
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Enhances service responsiveness increasing employee/tenant satisfaction |
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Optimizes asset value with detailed job plans, maintenance history and costs |
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Detailed equipment tracking and materials management reduces risk |
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Enables Service provider measurement and compliance reporting |
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Powerful reports with flexible filtering capabilities deliver insight |
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Customer satisfaction surveys |
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| Value Add & Results |
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Process consistency ensures responsive service and execution |
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Simple, intuitive user interface increases employee/tenant experience |
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Customizable workflow maximizes productivity and enables organizational compliance |
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Financial integration facilitates billing and cost management |
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SLA compliance measurement provides insight for effective decisions |
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| BigCenter Solutions |
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Easy to use & implement |
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Scalable with client needs |
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Process consistency |
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Optimizes workflows |
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