 |
 |
|
| Work Management 101 |
 |
No Prerequisites |
|
1.5 Hours |
|
Intended audience = Any beginning user |
|
Introduction to navigation through and use of Maintenance Management Module |
|
At completion of this course each user should be able to: |
| |
 |
Login to the application |
|
Setup an Executive Dashboard View |
|
Search for, Create and Complete Work Requests |
|
Locate equipment records, monitor schedules |
|
Perform Reporting using standard reports |
|
|
|
|
| Work Management 102 - Kiosk |
|
No Prerequisites |
|
1.5 Hours |
|
Intended audience = Help Desk / Call Center Representative |
|
Introduction to the use of Maintenance Management Module and Kiosk |
|
At completion of this course each user should be able to: |
| |
|
Login to the Kiosk |
|
Create, Dispatch and Complete Work Requests |
|
Search work requests |
|
Utilize follow-up dispatching |
|
Update status and estimated completion dates |
|
|
|
|
| Work Management 201 - Maintenance |
|
Prerequisite - completion of Work Management 101 or 102 |
|
2 Hours |
|
Intended Audience = Advanced Technicians, Chief Engineers, Facility Managers |
|
Introduction to Equipment Records, Job Plans, Service Contracts, Preventive Maintenance Scheduling |
|
At completion of this course each user should be able to: |
| |
|
Create or edit Equipment Records |
|
Create or edit Locational and Equipment Job Plan Records |
|
Create or edit Preventive Maintenance Schedules and Work Requests |
|
Create Service Contracts and Warranties |
|
Create Inventory Records |
|
Create or edit dispatch matrix |
|
Create or edit service provider records |
|
Perform Reporting using Maintenance Management and Inventory Reports |
|
|
|
|
| Work Management 301 - Advanced Administration |
|
Prerequisite - Completion of Work Management 201 |
|
2 Hours |
|
Intended Audience = Facility Managers |
|
Introduction to administration functions of Maintenance Management Module |
|
At completion of this course user will be able to: |
| |
|
Edit building information, including assigning providers, operational hours, building id's and facility managers |
|
Create or edit drop down pick list items, including priorities, work types, process documents and surveys |
|
Create or edit Menu Groups and users |
|
Utilize the Navigation Administration System |
|
Create or edit informational access groups |
|
Setup and manage user functionality attributes and groups |
|
Create or edit new people records |
|
|
|
|
|
| To inquire about Courses, please e-mail courses@bigcenter.com |
|
|
|
 |
|
 |
|
| BigCenter Solutions |
 |
Easy to use & implement |
|
Scalable with client needs |
|
Process consistency |
|
Optimizes workflows |
|
|
|
|
 |
 |
 |
|
| |
|
